Privacy Policy

Privacy Policy for Shopping Website

At Eleven art and craft, we value and respect your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the choices you have regarding your information. By accessing or using our website, you agree to the terms and practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information when you visit or interact with our website :

Personal Information

• Name
• Contact information (email address, phone number, mailing address)
• Payment information (credit/debit card details, billing address)
• Account login details (username, password)

Usage Data

We may collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, pages visited, and referring website. This information is collected automatically through cookies and similar technologies.

Use of Information

We use the collected information for the following purposes

Providing Services

• Processing and fulfilling your orders
• Communicating with you regarding your purchases
• Responding to your inquiries and providing customer support
• Sending you transactional emails (order confirmations, shipping notifications, etc.)

Personalization and Marketing

• Customizing and improving your shopping experience
• Sending you promotional offers, newsletters, and marketing communications (you can opt-out anytime)
• Conducting market research and analysis

Legal Compliance and Protection

• Complying with applicable laws, regulations, and legal processes
• Detecting and preventing fraud, unauthorized access, or misuse of our services
• Protecting our rights, property, or safety and that of our customers

Information Sharing

We may share your personal information with third parties under the following circumstances:

Service Providers

We may engage trusted third-party service providers to assist us in delivering our services, such as payment processors, shipping partners, and customer support providers. These service providers have limited access to your information and are bound by confidentiality obligations.

Legal Obligations and Safety

We may disclose your information to comply with legal requirements, enforce our policies, respond to legal requests, or protect our rights, property, or safety, as well as the rights, property, or safety of others.

Business Transfers

If we undergo a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or use of your personal information.

Data Security

We employ reasonable security measures to safeguard your personal information and protect it against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices and Rights

You have the following choices and rights regarding your personal information:

Access and Correction

You can access, update, or correct your personal information by logging into your account or contacting us directly. We will make reasonable efforts to accommodate your request, subject to legal and operational constraints.

Marketing Communications

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or contacting us directly.